Rasoi Food (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, share, and protect the personal and business information of our website visitors, B2B clients, wholesale partners, distributors, and any other users interacting with our services.
1. Information We Collect
We may collect and process the following types of information:
a. Business and Contact Information
- Business name, registration details
- Contact person name, email address, phone number
- Delivery and billing address
- GST number or VAT ID (where applicable)
b. Transaction Information
- Order history, invoices, payment status
- Bank account details (for B2B payments)
- Credit terms and creditworthiness details
c. Website and Usage Data
- IP address, browser type, and access times
- Page views, interaction behavior (cookies, analytics)
- Device identifiers and location (where allowed)
d. Communication Data
- Emails, inquiries, messages via contact forms
- Support tickets or sales queries
2. How We Use Your Information
We use the collected data for the following purposes:
- To process B2B and wholesale orders efficiently
- To deliver products and manage logistics and distribution
- To send order confirmations, invoices, and transaction updates
- To manage business relationships and account histories
- To respond to queries or support requests
- To comply with legal, regulatory, or contractual obligations
- To improve our website, user experience, and services
- To send occasional marketing or promotional materials (opt-in basis)
3. Sharing of Information
We do not sell your information. However, we may share data with:
- Logistics and delivery partners for order fulfillment
- Payment gateways or financial institutions for processing transactions
- CRM and email service providers for communication
- Distributors, resellers, or affiliates (where applicable to service your account)
- Legal or regulatory authorities, if required by law
All third-party partners are contractually bound to respect the confidentiality and security of your data.
4. Data Retention
We retain your data only as long as necessary for:
- Fulfilling the purposes mentioned above
- Complying with tax, audit, and regulatory requirements
- Resolving disputes and enforcing agreements
You can request data deletion, except where retention is legally required.
5. Data Security
We employ administrative, technical, and physical safeguards to protect your data:
- Encrypted storage and secure servers
- Limited access to sensitive data
- Routine audits and risk assessments
- SSL protection for website data transmission
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the information we hold about you
- Correct inaccurate or outdated data
- Request deletion or restrict processing
- Withdraw consent (if data processing is based on consent)
- Opt out of marketing communications
To exercise these rights, please contact us at (email)
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve user experience and performance
- Track website traffic and analytics
- Support features like login or shopping cart (if applicable)
You can control cookies through your browser settings.
8. International Data Transfers
If you are located outside of [Your Country], your data may be transferred to and processed in our operational jurisdictions. We ensure all such transfers comply with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services after changes constitutes your consent to the new policy.
